Useful Information

 

 

My tees are unfortunately the wrong fit! How do I exchange them?

No problem. Check out our Return & Exchange page for details.

 

When will my order ship?

In-stock items are shipped within 2-3 business days, depending on how many order‘s we have gotten. 

Pre-orders take longer as we need to print the tees first, we aim to ship them within 2 weeks of receiving the order. 

If you are ordering an in-stock item and a pre-order together they will ship together, meaning your in-stock item takes as long to arrive as the pre-order item. 

Currently please allow extra time due to the ongoing  Covid-19 guidelines and restrictions.

 

How long will my order take to arrive?

We ship with AnPost and offer standard or tracked shipping, we do recommend tracked. 

In Ireland generally speaking you can expect your order to arrive within 2-3 business days once shipped. Tracked items often arrive the next day or within 2 business days. 

Europe and UK:

6-9 business days with standard post and 4-7days with tracked post. 

USA and worldwide:

12-16 business days with standard post (not applicable to covid-19 times)

7- 12 business days with tracked post (not applicable to covid-19 times)

At the moment worldwide postal services have different restrictions in place, that means that post takes much longer to arrive at its destination. For keeping control over your package we recommend investing in tracked shipping!

 

My order is marked as shipped, but I haven‘t received it yet. What can I do?

Please follow the steps below:

  1. Verify that the address you provided is correct
  2. Check with your neighbors
  3. Contact your local post office
  4. Email us at info@duesouth.ie for support

 

IMPORTANT NOTICE: 

Standard AnPost shipping is not tracked, whilst we never had any problems with the provider, it is beyond our control once the order is in their care. 

IMPORTANT NOTICE FOR INTERNATIONAL ORDERS:

If your order has not arrived please follow the above steps. If the tracking says the order was ‘delivered‘ but you have not received it - please contact customs right away! You may need to pick up your package. If the package is not picked up within 5 working days, it will be returned to us. We will reship the order, but you will have to pay the postage again.

United Arab Emirates orders must provide a PO box address or the item will not be delivered.

 

I didn‘t receive a confimation email? What should I do?

You should receive an order confirmation email after you place an order. If you didn't receive one, please:

  1. Check your spam and promotion folder
  2. Verify that the email address you provided with your order is correct
  3. If the email you provided was incorrect, please send an email to info@duesouth.ie with the correct address, and we’ll have the confirmation resent accordingly
  4. If the email address you provided was correct, but you didn't find the order confirmation in your spam or promotion folder, please send an email to info@duesouth.ie and we'll have it resent to you.

 

I have signed up to your newsletter but didn‘t receive my discount code?

Please allow up to 1hour for the email to arrive in your inbox.

Please follow the same steps as above if nothing has arrived. 

 

#1 most asked question is about doing special designs!

Please email us all the suggestions you have, we are always keen to hear what rocks your boat. Many of our designs only exist because you have asked for it! So if we get more than 20 votes for one specific area we generally do it :-)

Email us at info@duesouth.ie

 

What kind of care are we talking about for these sustainable clothes?

For all of our t-shirts, jumpers and hoodies, wash cold (max 30°) and air dry only, to keep the fancy looks do not iron over the prints but instead turn them garments inside out. 

This way they will last you the longest!!

 

Do you do gift cards?

Yes! You can purchase them right here.

 

Are all of your clothing ethically made?

Yes! It’s important to us that you feel good about wearing our clothing and accessories, and using our products. That’s why we ensure they’re always ethically and responsibly made.

For more information, please check out How Our Clothes Are Made.

 

Help! My item is out of stock!

We’re a small business and that means our ability to manufacture at volume can sometimes be limited, resulting in items selling out quite quickly!

If the item you want is out of stock, let us know by adding your email address to the out of stock list on the product page or email us at info@duesouth.ie for more information and you’ll be the first to know when it’s back!

 

 

 

 

         

 

 

 

 

 

 

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