Returns & Exchanges
RETURNS & EXCHANGES
All returns/ exchanges can be made up to 30 days from the date you received your order.
Early Christmas shopping? We have extended our exchange policy up to 30th January for your Christmas orders.
Please email us if you need to make an exchange/return.
When making a return/exchange keep in mind the following:
- All items must be in their original condition (never worn or washed).
- Please pack your items with their tags and the invoice/packing slip included in a packaging of your choice.
- Please include your order number.
- You will have to cover all shipping costs, as all our shipping is done through a third party.
- After mailing the item back, kindly email a copy of the receipt and the tracking number to firstname.lastname@example.org
- Our shipping company receives the return and deals with them under the COVID-19 regulations, this may take up to 7 working days
- Once we are notified of the receipt, we will issue you a store credit to place a new order for the correct size.
- Refunds can only be made onto the original payment method used
- For purchases made using a combination of card and gift card, the refund will be applied to the gift card first
- Final sale items can not be returned
Important notice: We will not issue a store credit without having received the returned item.
The exchange process can take up to 14 working days to be processed, please have patience :-)